Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified of any significant delays.
Shipping Rates and Delivery Estimates
Shipping charges are calculated and displayed at checkout.
Estimated delivery times:
-
United Kingdom: 2–5 business days
Delivery times may vary due to courier services, customs clearance, or unforeseen delays.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
Customs, Duties and Taxes
Nutraox (Buyzen Ltd) is not responsible for any customs duties, taxes, or import charges applied to international orders. These are the responsibility of the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with clear evidence (photos if applicable).
Incorrect Shipping Address
Customers are responsible for providing accurate shipping details. We are not responsible for orders delivered to incorrect addresses provided at checkout.
Contact Us
For any shipping-related inquiries:
Brand: Nutraox
Company: Buyzen Ltd
Email: support@nutraox.co.uk
WhatsApp: +44 7367 062479